Overview
During Toll-Free Verification, carriers need to verify the authenticity and legitimacy of the applying entity. For Chinese cross-border e-commerce sellers, the core challenge lies in accurately converting Chinese business license information into internationally recognized verification formats.
This guide combines requirements from the official carrier application form (TFN Verified Sender Request Form) to provide detailed instructions on how to prepare these key documents to ensure first-time approval.
Note: All submitted business documents must be consistent with the company information, including your website Opt-In page and Privacy Policy. Data inconsistency is one of the most common reasons for verification rejection.
Required Campaign Registration Information
Carriers require the following information to verify your Toll-Free SMS Campaign. Prepare the information in advance and ensure that all details are accurate, complete, and up to date.
If you need assistance completing the registration or are unsure how to fill out any of the required fields, please contact team.support@textrapp.com.
Required Information | What to Provide |
Business Name | Registered legal business name (include DBA if applicable) |
Business Address | Full legal registered address (street, city, state/province, postal code, country) |
Business Contact | First name and last name of primary compliance/business representative |
Contact Information | Corporate email address and direct phone number |
Business Registration Number | EIN (US) or local government-issued business registration number |
Business Registration Type | Registration authority or type (e.g., Unified Social Credit Code, ACN, VAT) |
Business Entity Type | Public Profit, Private Profit, Non-Profit, Government, or Sole Proprietor |
Registration Country | Country where the business is legally registered |
Toll-Free Number | The specific toll-free number(s) to be verified |
Monthly SMS Volume | Existing monthly volume and projected 6-month volume |
Campaign Summary | Clear explanation of SMS use case (avoid vague terms like "alerts") |
Sample Messages | 2–3 message examples that exactly match the stated use case |
Customer Opt-In | Detailed description of how customers explicitly consent to receive SMS |
Advertising Messages | Indicate Yes or No |
Previous Messaging Service | New to messaging, Short Code, or Long Number |
Previous Provider Details | Required only if migrating from another provider |
Where Number Is Published | Website URL, physical store, marketing materials, social media, etc. |
Corporate Website | Publicly accessible company website with visible business information |
URLs & Phone Numbers | List all domains and phone numbers that may appear in sent messages |
Note: For approved sample messages, opt-in copy templates, and step-by-step field completion guidance, please refer to our dedicated resource: Toll-Free Verification Submission Template & Examples
Document Preparation Checklist
Before submitting via the Textr Team verification portal, please verify:
Checklist Item | Status |
I have prepared the English translation or official English name of my business license (with DBA) | ☐ |
I have confirmed the 18-digit Unified Social Credit Code is accurate | ☐ |
My Use Case Summary is specific and follows the Approved Examples format | ☐ |
My message samples include [Brand Name], HELP, and STOP elements | ☐ |
I have screenshots of the Opt-in workflow and compliant website consent copy | ☐ |
I have reported all URLs and Phone Numbers that will appear in SMS | ☐ |
I have a corporate email bound to my company domain | ☐ |
My website is publicly accessible with a company address in the footer | ☐ |
Documents ready? Next step is setting up the website consent mechanism: Opt-In Mechanism Setup Guidelines
Frequently Asked Questions (FAQ)
Q1: What if I don't have a US EIN? +
A: You can use China's 18-digit Unified Social Credit Code as the BRN and select "Unified Social Credit Code (USCC)" as the Business Registration Type. This is the statutory registration number for Chinese companies and is fully recognized by carriers.
Q2: Is a Chinese-language business license acceptable? +
A: Yes. However, you need to provide an English translation or Pinyin for your business name, or use the unified English name registered on overseas platforms.
Q3: How do I fill in the fields if the brand name differs from the license name? +
A: Fill in the official English name from the license in the Business Name field, and indicate the DBA in parentheses. Example: Shenzhen XYZ Technology Co., Ltd. (DBA: ABC Shoes).
Q4: Can I use a personal email? +
A: No. You must use a corporate domain email (e.g., support@yourbrand.com). Public emails like Gmail, Yahoo, or QQ are considered high-risk and will very likely result in verification rejection.
Q5: Can I apply without an independent website? +
In principle, no. Carriers require a publicly accessible website to verify business authenticity. If the website is under construction, you may provide an active social media profile (Facebook/Instagram) as an alternative, but the profile must have complete business introduction and contact information.
