Registering your toll-free number helps carriers verify your business and ensures your SMS messages are delivered reliably. Once your Toll-Free SMS Campaign is approved, you can send compliant SMS messages for notifications, reminders, customer support, appointment updates, marketing campaigns, and more.
Why register a Toll-Free SMS Campaign?
Registering your toll-free number provides several benefits:
- Improve SMS delivery rates
- Reduce message filtering and blocking
- Meet carrier compliance requirements
- Send bulk SMS campaigns with confidence
- Build customer trust with a verified business sender
- Support customer notifications, authentication, marketing, and customer service messaging
Before You Register
Prepare the following information:
- Legal business name
- DBA (Doing Business As) or brand name (if applicable)
- Business address
- Company website
- Business contact information
- SMS campaign details
- Sample SMS messages
- Customer opt-in process
- Toll-free number
Please Note
- Only Textr Team Owners can submit a Toll-Free SMS Campaign registration.
- All registration information must be completed in English.
- Toll-free SMS Campaign Registration is free.
- Carrier review typically takes up to 14 business days.
- SMS messaging cannot be used until your campaign has been approved.
Special Reminder: Chinese companies are also eligible to apply.
Register a Toll-Free SMS Campaign
1. Open Textr Team
Sign in to the Textr Team Web App: https://team.textrapp.com/.
A toll-free number is required before you can register a Toll-Free SMS campaign. If you don't already have one, go to Numbers → Select Country → US/CA Toll Free to subscribe to a toll-free number.
2. Start registration
Navigate to: Settings → Register SMS Campaign → Register
3. Complete the registration
Fill in the following information in English:
- Business Information
- Legal Name
- DBA or Brand Name
- Business Address
- Website
- Business Contact
- First Name
- Last Name
- Phone Number
- Email Address
- Campaign Details
- Describe how SMS will be used
- Explain where customers find your business phone number
- Provide sample SMS messages
- Explain how customers opt in
- Indicate whether you previously used another messaging provider
- List any URLs included in your messages
4. Select a toll-free number
Choose the toll-free number to register.
5. Track your registration
You can view the registration status at any time. If your application is rejected, update the required information and submit a new registration.
Required Campaign Registration Information
Carriers require the following information to verify your Toll-Free SMS Campaign. Prepare the information in advance and ensure that all details are accurate, complete, and up to date.
If you need assistance completing the registration or are unsure how to fill out any of the required fields, please contact team.support@textrapp.com. You can also refer to this article for Brand Information, Campaign Description, Opt-in Process, and Message Flow.
| Required Information | What to provide |
|---|---|
| Business Name | Registered business name |
| Business Address | Full legal address |
| Business Contact | First name and last name |
| Contact Information | Email and phone number |
| Business Registration Number | EIN (US) or local business registration number |
| Business Registration Type | Registration authority/type |
| Business Entity Type | Public, Private, Non-Profit, Government, or Sole Proprietor |
| Registration Country | Country where the business is registered |
| Toll-Free Number | Number to be verified |
| Monthly SMS Volume | Existing and projected message volume |
| Campaign Summary | Explain your SMS use case |
| Sample Messages | Provide examples that match to your use case |
| Customer Opt-In | Explain exactly how customers subscribe |
| Advertising Messages | Indicate Yes or No |
| Previous Messaging Service | New, Short Code, or Long Number |
| Previous Provider Details | Required if migrating |
| Where Number Is Published | Website, store, marketing materials, etc. |
| Corporate Website | Company website |
| URLs & Phone Numbers | List all URLs and phone numbers that may appear in messages |