What to Do If Your Verification Is Rejected?
If you receive a rejection notice during the Toll-Free Verification process, don't be discouraged. Carriers usually provide a specific "error code" or reason for rejection. After making corrections based on these prompts, you can resubmit your application.
Tip: It is recommended to complete corrections and resubmit within 7 days of receiving the rejection notice. Applications not edited within 7 days will be considered expired; resubmissions will have lower priority and processing times equivalent to new applications.
Common Error Codes and Solutions
Error Code | Rejection Reason | Correction Needed |
30484 | Business name does not match official records | Ensure the submitted Legal Name exactly matches the official registered name associated with your BRN/EIN in the carrier database. |
30505 | Opt-in is mandatory | Check your website checkbox to ensure it is unchecked by default and not bundled with checkout or registration. |
30493 | Privacy policy link missing | Add clearly visible Privacy Policy and Terms of Service links near your Opt-in section. |
30509 | Opt-in URL inaccessible | Ensure the Opt-in link you provided is public and accessible without login or password. |
30496 | Use case description inconsistent | Ensure your Use Case Summary logically aligns with the message samples you provided. |
If you have any questions, please contact our support for help.
How to Resubmit?
- Go to Settings > Register SMS Campaign and find the rejected verification application.
- Modify your materials according to the suggestions in the table above.
- Click the "Resubmit" button.
- It is recommended to complete corrections and resubmit within 7 days of receiving the rejection notice to expedite the review process.
Tip: If the same error code recurs, conduct a comprehensive self-check against the Business Document Preparation Guide and Opt-In Setup Guidelines to avoid missing details.
Frequently Asked Questions (FAQ)
Q1: What does error code 30484 mean? +
This error indicates that the "Legal Entity Name" you submitted does not match the official registered name associated with that BRN/EIN in the carrier's database. Please verify the English name or translation of your business license to ensure spelling, punctuation, and company suffixes (e.g., Co., Ltd.) match the official records exactly. If using a DBA, the format should be "Legal Name (DBA: Brand Name)".
Q2: How soon can I resubmit after rejection? +
You can technically resubmit at any time, but it is strongly recommended to complete corrections and submit within 7 days of receiving the rejection notice. Applications not edited within 7 days will be marked as "expired" by the system; while still submittable, they will have significantly lower review priority, and processing times may extend from days to weeks.
Q3: Why does it say "Website Inaccessible"? +
This usually occurs because reviewers cannot browse your Opt-in page or privacy policy without logging in. Please check: whether the website is in maintenance mode or requires a password; whether the Opt-in link points to the correct page rather than the homepage; whether social media profiles are public with complete business information. If the website is truly under construction, you may provide an active Facebook/Instagram profile as alternative proof.
