Support : Textr Team

How to Register for Textr Team

Registering for Textr Team is Quick and Easy! From either the Textr Team app or Web app, click Sign Up. Next you will be prompted to enter your email address for your account as well as the auto generated captcha. An email will be sent to you with a verification code. Enter the code in the email and then you will be prompted to create a password. Congrats, you’ve finished signing up with Textr Team! We’re happy to have you onboard! Click Get Started to enter the Textr Team dashboard.
Can I Use Textr Team to Get an SMS Verification Code

You Can’t Use Textr Team to Receive an SMS Verification Code Textr Team allows you to use virtual phone numbers as a separate business number that will keep your phone number completely private. You can use the virtual phone numbers to make and receive calls. However, using Textr Team to receive verification codes is not recommended. Why Not? Many two-factor authentication services don’t allow virtual phone numbers to be used during the registration or verification process. It’s easy to acquire and for security purposes, many apps and services don’t allow virtual phone numbers to be used to receive SMS verification codes. If you have further questions, email us at team.support@textrapp.com. We’re here to help and love to hear more from you!
How to Create SMS Campaign Using Textr Team SMS API

Thank you for using Textr Team SMS API. To create SMS Campaign, you need to complete the The Campaign Registry (TCR), For a detailed TCR tutorial, please click here. Since the Textr Team API is currently in the beta stage, our customer service team needs to verify if you meet the criteria for using the API bulk purchase channel. Here are the steps involved: Get in touch with our support team, team.support@textrapp.com. Please include the following information in your email: Registered email Registered phone number for SMS Campaign TCR brand ID Campaign ID Titled with "Application for Textr Team SMS API" Our customer service representatives will initiate the verification process, which may take up to 3 days. Once you are confirmed as an eligible user, your API URL will become active immediately. If you encounter any issues or have questions, please don't hesitate to contact our customer service for assistance. Textr Team SMS API SMS - Receive SMS SMS - Send SMS without From SMS - Send SMS
TCR FAQs: General, Brand and Campaign Registration

Article Contents: General FAQs: 1. Can I send bulk messages without registering? 2. Can I delete my brand and campaign? 3. Who should I contact if I have further concerns? 4. How much does it cost for registration？ Brand Registration FAQs: 1. Which legal form should I choose? 2. How can I ensure I enter the correct VAT ID/Tax ID? 3. What is DUNS/GIIN/LEI? How do filling these in affect my registration? 4. Who should I write as the contact person? 5. What should I do if my brand needs a high throughput for the use case? 6. How does vetting work? 7. Why would I get the “unverified” for my brand registration? 8. Can I update my brand information after submission? 9. I have registered and vetted my brand with another messaging partner. Do I have to register with Textr Team again? Campaign Registration FAQs: 1. How does the volume of messages affect campaign case type (low mixed volume vs. standard)? 2. What’s the difference between a mixed-use case vs. a single-use case (dedicated use case) type? 3. What should I write in the campaign description? Does it matter how many sample messages I include? 4. Which campaign and content attributes should I choose? 5. Why are some special use cases required for carrier approval? 6. What should I do if my campaign gets rejected? 7. How many campaigns can I register under my brand? 8. How do I assign phone numbers to my registered campaign? 9. How many phone numbers can be assigned to one campaign? General FAQs: 1. Can I send bulk messages without registering? No. You are required to register with the Campaign Registry (TCR) through Textr Team to send bulk messages on behalf of your brand. After your brand and campaign are verified on TCR, you can assign phone numbers to a campaign and start sending bulk messages. 2. Can I delete my brand and campaign? Yes, you can delete the brand that you have registered from the Campaign Registry (TCR). You can also deactivate any campaign three months after registration. However, you should be careful of this action because deleting a brand or campaign is irrevocable. Once deleted, all details will be removed from your Textr Team account, TCR and MNOs. 3. Who should I contact if I have further concerns? Should you have any concerns about registration, you may contact our Textr Team Support Team at team.support@textrapp.com. 4. How much does it cost for registration？ A brand registration fee of $4 will be charged to register a new brand. This is a one-time setup fee, and it is charged by the Campaign Registry (TCR) and passed through by Textr Team to users with no added cost. For the campaign registration, the cost varies on the use case of the campaign. For example: A Sole Proprietor campaign: a monthly fee of $0.75. A Low Volume Mixed Campaign: a monthly fee of $2.00. A Regular/Standard Campaign: a monthly fee of $10.00. Besides, please note that effective March 1, 2022, T-Mobile has also begun to impose a one-time $50 Campaign activation fee on a new Campaign registration (excluding Sole Proprietor). For more details regarding registration fees, please refer to this post. Brand Registration FAQs: 1. Which legal form should I choose? Every company should choose a legal form based on the company’s type on its business documentation. You should choose a legal form from Sole Proprietor, Private company, Public Company, Non-Profit Organization, and Government. Difference in form for Sole Proprietor vs. Private vs. Public Sole Proprietors (SP) SP are paying customers of Textr Team, with a billing address, but without an EIN and have lower volume needs. There will be fewer mandatory data fields, under the “Sole Proprietor” entity type. Only the “Sole Proprietor” use case will be available during the campaign registration. A monthly fee of $0.75 will be charged by the Campaign Registry (TCR). A Sole Proprietor is subject to the following requirements: Only one campaign is allowed per brand, with a maximum of 5 associated phone numbers 1000 msg/day limit (T-Mobile) and 15msg/minute limit (AT&T) per Campaign Private and Public Companies Private and public companies will need to provide more information for brand verification. But both of them are able to send more messages every day compared to Sole Proprietors. The detailed cost for every campaign will depend on the use case selected. Private Company is a company owned by its founders, management, or a group of private investors. In addition to the information required for Sole Proprietors, Private Company should provide its Employer ID Number(EIN) / Tax ID. Public Company is a company that has sold all or a portion of itself to the public via IPO, which means shareholders have a claim to part of the company’s assets and profits. In addition to the information required for Sole Proprietors, Public Company should provide its Employer ID Number(EIN) / Tax ID, stock symbol, stock exchange. Non-Profit Organization: 501(c)(3) designations explained TCR supports registered Charities that want to take advantage of MNO-specific terms for their messaging. The option to register a brand as a Non-Profit Organization is open for all brands but only those organizations that hold a 501(c)(3) status will benefit from the special terms, for example, qualified organizations will be eligible for reduced/waived carrier fees. For the 501(c)(3) designations, only the “Charity” use cases are available at the moment. Under the “Charity” use cases, a minimum of 1 and maximum of 5 use cases should be declared. 2. How can I ensure I enter the correct VAT ID/Tax ID? The tax ID number is important information for the Campaign Registry to conduct a background check on the correct company. It’s important for you to ensure the correct VAT ID/ Tax ID is provided so that it would be easier for your company to get the brand verified. The Tax ID definitions are different depending on countries, please get the information that is suitable for your company from the following guidance: United States The Employment Identification Number (EIN) is a nine-digit number issued by the IRS used to identify businesses primarily for tax purposes. You can find your EIN number on your old tax returns, credit reports, etc. Please be aware that your legal company name and address should be exactly the same as the information you used when registering with the IRS. Canada If your business is registered in Canada, please enter your Canadian Corporation Number, which may be either the federal or provincial number. It is used for filing legal documents with Corporations Canada. Do NOT enter your business number or federal tax ID number. Please be aware that your legal company name and address should be exactly the same as the information you used when your company is registered in Canada. Europe, Eastern Europe, North Atlantic, Middle East, South America, and APAC Please enter the numeric part of your VAT ID number. Automatic VAT identification matching is currently available for the countries on the following list. If your country is not on this list, please provide your country’s primary company registration number or tax ID number. Croatia HR Hungary HU Ireland IE Italy IT Lithuania LT Luxembourg LU Latvia LV Malta MT Netherlands NL Norway NO Poland PL Portugal PT Romania RO Sweden SE Slovenia SI Slovakia SK Northern Ireland XI United Arab Emirates AE Australia AU Belarus BY Chile CL Iceland IS Malaysia MY New Zealand NZ Saudi Arabia SA Singapore SG Taiwan TW 3. What is DUNS/GIIN/LEI? How do filling these in affect my registration? The DUNS Number is a unique nine-digit number that identifies business entities on a location-specific basis. Assigned and maintained by Dun & Bradstreet (D&B), the DUNS Number is widely used as a standard business identifier. The GIIN is a Global Intermediary Identification Number, consisting of 19 characters. GIINs are assigned by the FATCA registration system to financial institutions and direct-reporting non-financial entities. The Legal Entity Identifier (LEI) is a 20-character, alpha-numeric code which is developed by the International Organization for Standardization (ISO). It connects to key reference information that enables a clear and unique identification of legal entities participating in financial transactions. You may provide the DUNS Number, GIIN, or LEI as an Alternative Business ID. This is a complementary and optional field to help better identify the brand. The DUNS Number in particular is important in identifying non-US Brands. 4. Who should I write as the contact person? When you register a Brand, the Campaign Registry (TCR) will ask you to provide contact information for the Brand. This allows carriers and TCR to troubleshoot if any issue arises. So please input the correct contact details of the person who is running the brand. 5. What should I do if my brand needs a high throughput for the use case? Throughput is determined based on who is sending the message (the Brand) and what is being sent (the use case and vertical). The best course of action to get higher throughput is to have the brands vetted, declare a use case, and provide a detailed explanation of the campaigns. To get help on brand vetting, please contact Textr Support Team at team.support@textrapp.com. 6. How does vetting work? Vetting through the Campaign Registry’s external partners represents a more detailed review of the brand with a focus on its reputation in the messaging space. The vetting result is 0-100 score that will place the brand in one of available Carrier Tiers. Vetted brands can have access to all standard use cases and have potential to qualify for any of the available classes. Different carriers have different requirements on brand vetting for the use cases. Special use cases that require vetting include political, social, sweepstakes and charity. Please note that a third-party vetting fee of $40 per vet will be charged for a successful vet. This fee will be reduced to $5 if the vet is unsuccessful or unscored. 7. Why would I get the “unverified” for my brand registration? After brand registration is carried out, each brand will automatically go through an identity verification process. The Campaign Registry (TCR) will validate the EIN, legal company name and legal company address with third party independent sources and confirm the existence of the brand with a verification “status” (Verified/Unverified). If the data that you have filled in is not correct, your brand registration would get the “Unverified” verification status. Unverified brands cannot register 10DLC campaigns and have to obtain the “Verified” status if they wish to do so. These are the options available: Any “Unverified” brand can be resubmitted for verification on the “Brand Details” page of Textr Team portal. A resubmitted fee of $4 will be charged by TCR. Any “Unverified” brand can request or import external vetting through the same page, and potentially gain access to every MNO class/tier as the result. Third-party fees may be charged by the vetting partner with TCR. In both cases, it is crucial that details about the brand are corrected and updated before any submission. 8. Can I update my brand information after submission? If you submitted brand information but failed to be verified, your brand will have a “Unverified” status. You can update your brand information and resubmit after correcting the details. A resubmission fee of $4.00 will be charged by the Campaign Registry (TCR). If your brand information has a “Verified” status, you can still update your brand information in Team Setting on Textr Team account portal. The information that you can update includes company address, contact, etc. Please be aware that after the update, you will need to resubmit the brand registration. A resubmission fee of $4.00 will be charged by TCR. 9. I have registered and vetted my brand with another messaging partner. Do I have to register with Textr Team again? Yes. In order to send bulk messages with Textr Team, you should register your brand and campaign with the Campaign Registry (TCR) through your Textr Team account. Moreover, you can only assign Textr Team phone numbers to the active campaigns in your account. Campaign Registration FAQs: 1. How does the volume of messages affect campaign case type (low mixed volume vs. standard)? The Campaign Registry (TCR) will define the campaign case type as standard or low volume based on the volume of messages you will send each month. The low mixed volume is for the brands that send less than 15,000 messages per month but have multiple use cases and only need a low messaging throughput. For example, test or demo accounts, small businesses (small clinics, mom and pop shops etc). The standard volume of messages means the message volume per month is more than 15,000. The monthly fee is determined by your brand and the use cases that you used. 2. What’s the difference between a mixed-use case vs. a single-use case (dedicated use case) type? For the mixed-use case, you can use a single campaign for multiple use cases, for example, a campaign for both customer care and 2FA use cases.The shortcoming of mixed-use cases is that any non-compliant messages on one use case could suspend service for the entire campaign. Besides, mixed campaigns need higher AT&T surcharges. For the single-use case (dedicated use case), the campaign is used for only one use case. So the non-compliant messaging only affects that one campaign. And it has better AT&T surcharges and potentially better throughput. At the same time, because each use case has to be registered as its own campaign, the cost for the campaign may increase. 3. What should I write in the campaign description? Does it matter how many sample messages I include? Please provide a detailed campaign description and more than one sample message that reflects the content your customers will actually receive. For example, if you fill in “sending job alerts for potential candidates” for the campaign description, the sample messages should be similar to this, “Hello xxx, this is xxx from the HR department of Indeed. I would like to confirm if you are still seeking a job?” The information will be visible to the 10DLC ecosystem and can be used to review its legitimacy by MNOs. So it’s better to provide accurate sample messages that you would send. 4. Which campaign and content attributes should I choose? During the campaign registration process, you will be asked to click the checkbox to indicate whether the Campaign has the following attributes. Some attributes may require you to add specific information: SUBSCRIBER OPT-IN Indicates whether the campaign is collecting and processing consumer opt-ins. This is a mandatory field. SUBSCRIBER OPT-OUT Indicates whether the campaign is collecting and processing consumer opt-outs.This is a mandatory field. SUBSCRIBER HELP Indicates whether the campaign has implemented message reply allowing the receiver to contact the sender after they reply with the “HELP” keyword. This is a mandatory field. NUMBER POOLING Select this if you intend on using more than 50 numbers as this will require a different provisioning process on T-Mobile. DIRECT LENDING OR LOAN ARRANGEMENT Indicates whether the campaign include content related to direct lending or other loan arrangements. EMBEDDED LINK Indicates whether the campaign is using an embedded link of any kind. Note that public URL shorteners (bitly, tinyurl) are not accepted. EMBEDDED PHONE NUMBER Indicates whether the campaign is using an embedded phone number (except the required HELP information contact phone number). AFFILIATE MARKETING Indicates whether the affiliate marketing being used or was used in the construction of the campaign. AGE-GATED CONTENT Indicates whether the campaign include any age-gated content as defined by Carrier and CTIA guidelines. 5. Why are some special use cases required for carrier approval? Special use cases are sensitive or critical in nature and, as a result, may require pre/post-registration approval by the MNOs. Vetting or MNO approval may be required before a brand can register a campaign for the special use case. 6. What should I do if my campaign gets rejected? If your campaign gets rejected, you may provide more detailed descriptions and sample messages to resubmit, so you will have a higher chance to get your campaign verified. You can also deactivate the rejected campaign from the Textr Team portal and register a new one. In this case, please choose another use case that is more suitable for your brand with detailed information. 7. How many campaigns can I register under my brand? It depends on the legal form that you choose when you register a brand. For example, if you register your brand as Sole Proprietor, only 1 campaign is allowed per brand with a maximum of 5 associated phone numbers. 8. How do I assign phone numbers to my registered campaign? You may assign a phone number on the Campaign Registry page of Textr Team Portal. When clicking the “+Assign” button, you can choose the numbers you’ve subscribed to and assign them to the active campaign. Please be aware that you can’t assign numbers until the campaign registration is verified. Once the campaign is activated and the numbers you assigned are verified, you can send SMS campaigns from the numbers. It’s important to note that only Textr Team’s phone numbers can be assigned. You can’t register directly on the Campaign Registry (TCR) and then come back to Textr Team with your phone number. 9. How many phone numbers can be assigned to one campaign? The phone numbers that can be assigned to one campaign depends on the legal form of your registered brand. Sole Proprietor can only assign 5 numbers at most for each campaign. Other kinds of brands can assign up to 50 numbers for each campaign. If you need to assign more than 50 numbers for a campaign, please select “Number Pooling” in the “Campaign Text Attributes” section during the campaign registration.
Should You Use SMS or MMS for Your Business

In today’s world, text messages surround us and everyone is very familiar with them, however, are you able to answer the question “What is SMS” if someone asks? Do you really know what’s the difference between SMS and MMS? This article will tell you the pros and cons of each of them and how you can choose them when doing your business. ARTICLE CONTENTS What is SMS? What is MMS? SMS vs. MMS: What Are the Differences? Click Here To Try Textr Team For Free Now Pros and Cons of SMS and MMS How Do You Choose Between SMS and MMS in Business? What is SMS? The SMS is an abbreviation for Short Message Service, and it is the original method of texting. Although you may refer to various different message types as “text” in your daily life, SMS is actually a text message of up to 160 characters without any attached file. It was invented in the 1980s and is one of the oldest texting technologies, nonetheless, it is the most widespread and frequently used. What is MMS? MMS stands for Multimedia Messaging Service, which is developed using the same technology as SMS to allow users to send a variety of content. For example, if you would like to send a picture, video, audio, or a website link, all these are considered as MMS. By sending MMS, you are allowed to send more than 160 characters and up to 1,600 characters. SMS vs. MMS: What Are the Differences? Given the above definitions, if you are still confused about the differences between the two of them, the following section will introduce the key differences between SMS and MMS in detail. Media Supported You can’t include any non-text related multimedia such as photos, audios, GIFs, videos, etc in an SMS. In contrast, you can send all these in an MMS message. Length of Messages SMS messages are limited to 160 characters in length, or less if specific characters or emojis are included. By contrast, MMS generally allows no more than 1,600 characters, which reduces the possibility of not breaking up your texts into several segments. Deliverability All cell phones can send and receive SMS messages. However, most, but not all cell phones can receive MMS messages. In this case, sending an MMS to a phone that is not supposed to receive MMS messages can cause deliverability issues. Pricing Sending MMS costs more data, so they will definitely be more expensive than SMS. Depending on the recipient’s plan, they may also have to pay for receiving MMS messages. The difference in price is typically 1-2 cents, however, this can add up if you are using MMS to send numerous marketing campaigns or customer support. With Textr Team, you’ll never worry about overspending as its plan includes unlimited SMS and MMS messages, see pricing here. Pros and Cons of SMS and MMS Once you understand SMS and MMS, knowing the advantages and drawbacks of each of them will help you better engage with your customers. Both of them are great ways to communicate with your customers, sometimes one may be better or more effective depending on the use case. Pros of SMS You can keep the messages short and sweet with much less time and effort. It’s much cheaper to send than MMS. You customers don’t have to pay to receive MMS messages since all types of phone are able to receive SMS texts. Cons of SMS It is very easy for you to run out of characters You can’t include any multimedias like GIFs, emojis, pictures, videos, or audio files, which makes it harder for you to grab people's attention. Pros of MMS You can basically write whatever you want for marketing or any other purposes as long as you don't go over 1,600 characters. You can incorporate multimedia, including GIFs, pictures, videos, audio, and emojis, which will make your messages much more engaging. Cons of MMS Not all customers will be able to receive the MMS messages, some may need to pay for it. For example, people who do not use smartphones may not receive MMS messages. Sending MMS costs more, and you may want to limit how often you will send MMS if your budget is limited. If you want to send videos or graphics, you may need to create them by yourself or hire someone to do it. The higher character limit makes it easier to create the content that is harder to read originally. How Do You Choose Between SMS and MMS in Business? Now that you have understood SMS and MMS, then you will use it in different situations as they each have their own advantages. If you want to communicate quick reminders and follow-ups, SMS is the best choice. For example, you can use SMS for: Appointment reminders Orders confirmations Tracking deliveries Time-sensitive alerts Customer support SMS sends messages quicker and using it to send important or transactional texts can help you make sure all customers get the message. Some customers whose phones can’t receive MMS will miss some important messages if you choose to use MMS to send important information. By contrast, MMS is a good option for sending mass texts or lengthy messages if you want to better engage with your customers. Essentially, MMS is powerful when you leverage it for marketing campaigns since multimedia content is the best medium to grab people’s attention. You can use it for: Birthday cards or holiday messages Discounts and coupons New product introduction Service announcements Sales promotions When you’re texting, it’s easy to switch between SMS and MMS. So it’s important for you to analyze your customer base and decide which one you will use. SMS is simple, cheap, and reliable, while MMS supports any multimedia contents you want to send. Leveraging these two types of texts will allow you to have the best interaction with your customers and then achieve your marketing goals. Textr Team is a text & call on one app that covers all your business communication needs . Without using your personal phone number, you’ll have unlimited SMS and MMS messaging and call minutes, so you won’t worry about overspending on MMS. Also, you can register an SMS campaign, segment your customers by tags and notes, set up IVR, and more. To get started, download Textr Team now and start your texting journey! Should you have any further concerns, you may contact us by email team.support@textrapp.com.